It's time to take stock of how our urgent care centers look, and understand the impact that has on our patient experience, staff workflows and morale, regulatory compliance and even clinical care. As leaders, we have to find ways to take off our blinders and get things back into shape - then create better systems to keep them there. Learn from Debbie Rae, Director of Administration for Retail Health how she's done this in 50+ locations.
This Bonus Episode was specially created for the February UCBX - UCA's new Monthly Management Education "box" - which includes webinars, podcasts like this and other resources tailored to the beginning of the year in urgent care. Check it out at ucaoa.org.